Verizon- Inside Edition

Yesterday something happened. Something awful happened TO ME. I was held hostage for roughly 45 minutes by Verizon. The situation was so asinine that I kept my cool the entire time because a large part of me was fairly convinced that it must be one of those "boiling point" game shows and that at any point I was going to be rewarded a petty amount of cash for my patience. This was not the case. It was, indeed, just truly incompetent folks delivering the world's worst customer service...in an inclimate room...with no chairs. What was I doing there? Simply relinquishing my Fios equipment, a service I highly rated until I tried to get rid of it. I will not bore you with the details of why this took so long but it involved only ONE unfit employee in a large store front, some nerdy guys with a confusing technical problem, an old guy with a hearing problem, a rotund woman with a money problem, some foreigners with an attitude problem and a hipster with a hair problem. Not a big deal...I was eventually released and left the others to perish. Bottom line is it is clear to me that Verizon, through my years of dealing with them across their various business units, prides themselves on employing morons and operating at an astounding level of inefficiency. This is obviously a less traditional business model but appears to be working for them. Bravo.